Signing up on pklack is quick and easy — the whole process takes just 2–3 minutes. Have the following information ready:
- Full Name: Enter your name exactly as it appears on your National ID.
- Mobile Number: A valid Bangladeshi number (01X-XXXXXXXX). An OTP will be sent to this number.
- Email Address: Provide an active email address — required for password resets and notifications.
- Date of Birth: Required for age verification. You must be at least 18 years old.
- Password: Use at least 8 characters, combining uppercase, lowercase, and numbers.
Fill in the form and submit — you'll receive an OTP on your mobile. Enter it to complete registration, then log in and start betting right away. Registration is completely free.
KYC (Know Your Customer) verification on pklack is typically required before large withdrawals or if any suspicious activity is detected on an account. It is generally not needed for smaller transactions.
What you'll need:
- National ID (NID): Clear photos of both front and back.
- Selfie: A selfie holding your NID — both your face and the card must be clearly visible.
- Mobile banking proof (optional): bKash/Nagad statement screenshot.
How to Submit: Log in to your account → Profile Settings → go to the "Identity Verification" section → upload your photo. Verification is usually completed within 24–48 hours, and you'll receive a confirmation email once done. Completing KYC also speeds up future withdrawals.
If a match is cancelled or abandoned indefinitely mid-way, settlement follows pklack's rules. The general guidelines are:
- Cancelled before match starts: Your full stake will be refunded. This is typically credited to your wallet within 24 hours.
- Abandoned after at least 50% of play completed: For cricket, settlement may follow the DLS method or official match result.
- Abandoned before 50% completion: Stakes are refunded in most markets.
- Live Betting (In-Play): Settlement may be based on results confirmed up to the point the match was suspended.
Settlement Rules & Details Terms & Conditions page. If you have any dispute regarding a bet, contact support within 24 hours.
New members who register on pklack receive a welcome bonus on their first deposit. Follow the steps below to claim it:
- Step 1: Free registration on pklack Registration .
- Step 2: Log in to your account, go to the "Bonus" section, and activate the welcome offer.
- Step 3: Make a minimum first deposit of ৳500 (via bKash, Nagad, or any supported payment method).
- Step 4: The bonus will be automatically credited to your bonus wallet.
Bonus Wagering Requirements: Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirement (5–10x the bonus amount in bets). Bonuses are generally valid for 30 days. If you have a promo code, enter it at registration for additional benefits. See full terms on the bonus page.
Pklack's support team is available 24/7. You can communicate in Bengali — no language barriers. Ways to reach us:
- Live Chat: The fastest option. Click the chat icon at the bottom-right of the website or app. Responses typically come within 2–5 minutes.
- Email: support@pklack.biz — Best for detailed issues. Responses typically arrive within 4–12 hours.
- FAQ Page: This page covers the most common questions — take a look before reaching out to support.
What to include for a faster resolution: When contacting support, please provide your registered mobile number or username, a detailed description of the issue, and a screenshot where applicable. For payment-related issues, including the transaction reference number will help resolve things faster.
Yes, pklack offers live scores and a match tracker. Log in to your account and Sports Events Go to the section to view real-time scores of ongoing matches.
Live features include:
- Live Scoreboard: Real-time scores for cricket, football, tennis, and all other matches.
- Match Statistics: Over-by-over updates, ball-by-ball commentary.
- Live Odds: Odds update in real time as the score changes.
- In-Play Betting: Place new bets while the match is in progress.
Live streaming is also available for selected matches — though this may require a minimum account balance or recent betting activity. The live experience is even better on the mobile app.
No, minors are not permitted to use pklack. To create an account on pklack, Must be at least 18 years of age. This is our strict policy and there are no exceptions.
How age verification works:
- Your date of birth is required at registration and will be verified.
- Age is verified during the KYC process through your national identity card.
- Age verification documents may be requested at any time if there is reasonable doubt.
- If a user is found to be a minor, their account will be immediately closed and all data will be deleted.
If a parent or guardian suspects their child is using pklack, please contact us at support@pklack.biz and we will act promptly. To learn more about responsible gaming, This page View.